How Your HVAC Business Can Have Customers for Life


I will never forget when my HVAC provider rescued my family and made me a customer for life. In December 2017, I noticed a small trickle of water near my gas furnace. I wasn’t concerned because I maintained a religious bi-annual tune-up schedule and the furnace was only about ten years old. Nothing to fear, right? Unfortunately, when my HVAC serviceman came out, he discovered it was a cracked heat exchanger. Not only was my furnace likely to be unworthy of repair, it was dangerous to run. It was brutally cold and moving my family out of the house wasn’t going to work. I bit the bullet and replaced the system. More importantly, my HVAC provider started work right away and saved us from a very cold Christmas. I was a customer for life and tell this story all the time. You can’t buy advertising like this.


Sign up for this blog here if you want tools to increase the value of your business or want a refreshing view on business valuation from a recovering CPA. I’m Josh Horn, CPA, CVA of Horn Valuation. I value businesses for growth and exits with a focus on HVAC and trade contractors. I also assist litigation and divorce attorneys as a business valuation consulting or testifying expert. My clients are business owners and attorneys. If you’d like more information, email me at [email protected], or call me at 217-649-8794.

I’m a licensed Certified Public Accountant (CPA) and credentialed in business valuation (CVA). I’ve been a tax and business consultant in a top 100 CPA firm and a controller in a large international company. I’ve also valued and advised small family-owned and multimillion-dollar companies. You can connect with me here on LinkedInFacebookTwitter, YouTube and Instagram.

“Once-in-a-lifetime events demand an expert.”
 Josh Horn, CPA and Certified Valuation Analyst